Shipping policy

Last updated: October 26, 2026

Pet Comfort Supply works with multiple fulfillment partners. Shipping charges and available services depend on the items in your cart, the fulfillment location, and your delivery address.

Where we ship

We currently serve the continental United States, excluding U.S. territories and APO/FPO addresses. Availability for your items and address is confirmed at checkout before payment.

Shipping charges

Shipping is calculated at checkout using the rates supplied by our fulfillment partners. Enter your delivery address to see the available shipping options and the total shipping charge before placing your order.

Free shipping applies only when a free shipping option is shown at checkout for your order.

Processing and delivery

Processing and transit times vary by product, fulfillment partner, destination, and selected service. Review any delivery estimate shown with your shipping option at checkout. If an estimate is not displayed, contact us before ordering for help checking the expected timeframe.

Expedited shipping is available only when offered at checkout. Its price and delivery estimate depend on the selected service.

Business days exclude weekends and U.S. federal holidays. Delivery estimates are not guaranteed arrival dates; carrier delays and holidays can affect delivery.

Tracking and multiple shipments

Products fulfilled by different partners may ship separately. Checkout may combine shipping charges from more than one fulfillment location; the total is shown before payment. We do not add a separate shipping charge after you place your order. Tracking information is provided as it becomes available, and separate packages may have separate tracking links.

Orders already placed retain the shipping charges and terms shown at purchase.

Address Modifications

If you need to adjust or update your shipping address, please contact our support team within 8 hours of placing your order. Once order fulfillment begins, address updates cannot be guaranteed.

Damaged, Lost, or Missing Items

If your tracking status indicates that your shipment is lost, delayed beyond reasonable transit limits, or arrives damaged, please reach out to us immediately so we can issue a replacement or initiate a full refund under our Return and Refund Policy.

Contact Information

Email: info@petcomfortsupply.com

Phone: +1 347-637-0278

Address: 3223 Flowers Rd S, Apt. J, Atlanta, GA 30341, United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)