Shipping Policy

Last updated: August 5, 2026

Pet Comfort Supply is an online pet-supply retailer based in Atlanta, Georgia. We fulfill orders through our own store network and trusted supplier and fulfillment partners. Because items may ship from different locations, a single order may arrive in more than one package.

Where We Ship

We currently ship only to addresses within the United States. We do not offer international shipping at this time.

Order Processing

Orders are normally processed within 1–3 business days. Orders are not processed on weekends or U.S. holidays. If an unusual delay affects your order, we will contact you by email.

Delivery Time

Standard delivery is typically 7–15 business days after processing. The total estimated time from order placement is therefore approximately 8–18 business days. Delivery dates are estimates and can be affected by carrier delays, weather, holidays, destination, or other circumstances outside our control.

Shipping Rates

• Standard shipping: $5.00 for orders under $45.00.
• Free standard shipping: Orders of $45.00 or more.
• Express shipping: $15.00 when the option is available at checkout, with an estimated transit time of 1–2 business days after processing.

The shipping service, cost, and estimated delivery shown at checkout for your specific order are controlling.

Tracking and Split Shipments

When tracking is available, we will email it after an item ships. Please allow 24–72 hours for a carrier to begin displaying tracking updates. Orders containing products from different fulfillment partners may arrive separately and may have multiple tracking numbers. You will not be charged an additional shipping fee solely because an order is split into multiple packages.

Address Changes

Please verify your shipping address before placing an order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment begins.

Lost, Damaged, or Delayed Packages

If tracking shows a delay, loss, delivery problem, or your order arrives damaged, contact us so we can help investigate with the carrier or fulfillment partner. For damaged or incorrect items, please also see our Return and Refund Policy.

Contact Us

Pet Comfort Supply
Email: info@petcomfortsupply.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time