Frequently Asked Questions

We offer a range of everyday products for dogs and cats, organized around the different parts of life with a pet. Our collections include Beds, Toys, Walk, Travel, Feeding, Treats, Grooming, Clean Up, Health & Wellness, and Apparel.

You'll find products for relaxing at home, going for walks, traveling, feeding, grooming, keeping your space clean, and keeping pets engaged.

Yes. Our catalog includes products for both dogs and cats, although the selection can vary by collection and product.

We recommend checking each product page for information about intended use, available sizes, and suitable pet types.

Start with your pet's everyday needs. For example, explore our Beds collection for rest and comfort, Walk and Travel for outdoor activities, and Grooming, Clean Up, or Health & Wellness for everyday care.

Always review the individual product description, measurements, materials, and specifications before ordering.

Product details vary by item. Where applicable, product pages include measurements, size options, materials, and other relevant specifications to help you make an informed choice.

If you're unsure about a product detail, contact us before placing your order.

Our Beds collection includes products intended to give pets a comfortable place to rest at home. Depending on the product, options may include different shapes, sizes, or styles.

Consider your pet's size, sleeping habits, and the space available in your home when choosing a bed.

Yes. Our Walk collection includes products such as leashes, harnesses, collars, and other walking accessories. We also carry outdoor-related items in our Travel and Apparel collections.

Check each product page for its specific design, sizing, and intended use.

Our Travel collection includes products intended to make traveling with pets more convenient, including items such as carriers and pet car seats.

Before purchasing a travel product, check its dimensions and specifications to make sure it fits your pet and intended setup.

Our Grooming collection includes products such as shampoos, conditioners, paw-care items, and nail-grooming tools.

Grooming needs can differ between pets, so review the product instructions and information provided on the individual product page before use.

Yes. Our Feeding collection includes items such as pet bowls and hydration-related accessories.

Product dimensions and features vary, so check the individual listing when selecting an item for your pet.

The Clean Up collection includes everyday hygiene and cleanup products such as pee pads, wipes, and deodorizers.

These products are intended to help with common pet-related cleanup and household care needs. Follow the instructions provided with each product.

Yes. Our Toys collection includes products for play and engagement, while our Treats collection includes pet treats.

For any toy, treat, or edible product, review the individual product information and follow the manufacturer's usage or feeding guidance where provided.

Yes. Our Health & Wellness collection includes selected everyday wellness products.

Product-specific information and directions should always be reviewed before use. Our product information is not a substitute for advice from a qualified veterinarian.

Choose the product you'd like, select any available options such as size or quantity, and add it to your cart. Continue through checkout to enter your shipping and payment information and complete your purchase.

You'll receive an order confirmation after your order has been submitted and payment has been authorized.

If you need to make a change, contact us as soon as possible. Cancellation requests must be submitted within 2 hours of placing an order.

Because orders may move into processing quickly, changes or cancellations cannot be guaranteed after that period.

Contact us as soon as you notice an address issue. We'll do our best to help, but changes cannot be guaranteed once an order has entered processing or shipment.

Please make sure your shipping information is correct before completing checkout.

Some orders may be shipped in multiple packages when products are fulfilled or shipped separately.

If your order arrives in more than one shipment, check your tracking information and allow the remaining packages time to arrive according to their individual tracking updates.

Pet Comfort Supply currently ships to customers within the continental United States.

We do not currently ship to U.S. territories or APO/FPO addresses.

Standard orders generally have a 1–3 business day handling period, followed by an estimated 7–15 business day transit period.

The estimated total delivery timeframe is approximately 8–18 business days.

Yes. Orders of $45 or more qualify for free standard shipping. Orders under $45 have a $5 standard shipping charge.

Yes. Express shipping is available for $15.

Express orders generally have a 1–3 business day handling period followed by approximately 1–2 business days of transit, for an estimated total of 2–5 business days.

Our stated order cut-off time is 5:00 PM EST. Handling generally takes 1–3 business days before the order enters transit.

Shipping estimates are estimates rather than guaranteed delivery dates.

Yes. Once tracking information becomes available for your shipment, you can use it to follow your package's progress.

If your order contains multiple packages, each shipment may have its own tracking information.

First, check the tracking information and confirm the shipping address entered during checkout.

If the package still cannot be located, contact us so we can help review the situation.

Please contact us as soon as possible if your order arrives damaged. Damaged items may qualify for a return with free return shipping.

The standard restocking fee is waived for approved damaged-item returns. Providing relevant details and photos of the damage can help us review the issue.

Contact us if the item you received doesn't match what you ordered. Incorrect items may qualify for free return shipping, with the standard restocking fee waived for approved returns.

Eligible items can generally be returned within 21 days of delivery.

Items must meet the return requirements described in our Refund Policy.

Generally, returned items should be unused, unworn, in their original condition and packaging, with tags attached where applicable, and you should have proof of purchase.

Some product categories have additional restrictions or cannot be returned.

A 10% restocking fee applies to standard change-of-mind returns that are approved under our Refund Policy.

The restocking fee is waived for approved returns involving damaged, defective, or incorrect items.

Standard eligible returns have free return shipping according to our Refund Policy.

Damaged, defective, or incorrect items also qualify for free return shipping when approved.

No. Opened food, treats, supplements, and pet health products are non-returnable.

We recommend reviewing the product information carefully before opening these items.

Used grooming, sanitary, and hygiene products are non-returnable.

For eligible unused products, please refer to the requirements in our Refund Policy.

Personalized and custom items are generally non-returnable.

Please review the product information carefully before purchasing customized items.

Approved refunds are issued back to the original payment method used for the purchase.

The time it takes for the refund to appear can depend on the payment provider or financial institution.

We accept several payment options, including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• PayPal
• Shop Pay

Transactions at Pet Comfort Supply are processed in U.S. dollars (USD).

Payments are processed through Shopify and payment gateways that use industry-standard payment security measures.

Pet Comfort Supply does not store or have access to your full card number or CVV/CVC information.

Payment is charged when your order is confirmed and the payment is authorized.

Yes. Product appearance can vary depending on your device, screen settings, lighting, and other factors.

For measurements, materials, and other specifications, rely on the information provided on the individual product page.

No. Information provided on our website about pet wellness products is intended for general informational purposes and is not a substitute for veterinary advice.

If you're unsure whether a particular product is suitable for your pet, speak with a qualified veterinarian.

We provide product information to help customers understand what an item is designed for, but individual pets can respond differently to products.

Follow the product's instructions and consider your pet's individual needs when deciding whether to use an item.

For questions about products, orders, shipping, returns, or other store matters, you can contact our customer support team through the contact information provided on our website.

For privacy-related questions, please refer to our Privacy Policy for the applicable contact information.

We're happy to help. If you can't find the information you're looking for in our FAQ or the relevant store policy, contact us with your question.

If applicable, include your order number and the product you're asking about so we can help you more efficiently.