Refund policy

Return and Refund Policy

Last updated: August 5, 2026

Pet Comfort Supply accepts eligible return requests within 21 days after delivery. Please read the conditions below before starting a return.

Return eligibility

To be eligible, an item must be unused, unworn, and in the same condition in which it was received, with its original packaging, tags, accessories, and proof of purchase. Items sent back without prior authorization may not be accepted.

How to start a return

Email info@petcomfortsupply.com within 21 days after delivery. Include your order number, the item you want to return, and the reason for the return. If the return is approved, we will provide return instructions and a prepaid return label.

Return shipping is free for approved returns. A 10% restocking fee is deducted from approved change-of-mind returns. The restocking fee does not apply when an item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@petcomfortsupply.com. Include your order number, a description of the problem, and clear photographs when applicable so we can evaluate the issue and make it right.

Non-returnable items

For health, safety, and hygiene reasons, we cannot accept returns of opened food, treats, supplements, medicines, used grooming or hygiene products, personalized or custom-made items, gift cards, or items marked final sale. We also cannot accept items that have been used, damaged after delivery, or returned without their original components. Contact us before purchasing if you have questions about an item’s eligibility.

Exchanges

The fastest way to obtain a different item is to return the eligible original item and place a separate order after the return is approved. Contact us if the item received was damaged, defective, or incorrect.

Order cancellations

Contact us promptly if you need to request a cancellation. We cannot guarantee cancellation after an order has entered processing or fulfillment. If we approve a cancellation before shipment, the payment will be refunded to the original payment method.

Refunds

We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method within 10 business days, less any disclosed restocking fee. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact info@petcomfortsupply.com.

Contact

Pet Comfort Supply
3223 Flowers Rd S, Apt. J
Atlanta, Georgia 30341
United States
Email: info@petcomfortsupply.com
Phone: +1 347-637-0278
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time